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Obey The Masters of Excellent Customer Service

Posted by on Jan 31, 2013 | 0 comments

Obey The Masters of Excellent Customer Service

In a dream world…you hire good people, treat them like family, let them work their magic with customers. Then watch the accolades—and the dollars—roll in. If only reality were like that. “It takes focus,” says Ken Blanchard, a San Diego-based management expert and author of “Raving Fans: A Revolutionary Approach to Customer Service.” “It takes focus and energy and you can’t have a...

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